Surge capacity when call volume outruns your staff.
Severe weather, mass-casualty incidents, and large public events generate call volume no center can staff for every shift. Overflow support routes calls you cannot answer in time to Coosada 911, so callers reach a telecommunicator instead of a queue.
What the service covers
Calls that exceed your answer-time threshold roll to our center automatically. We answer, gather the call record, and hand it to your CAD with full context. Your staff stays focused on dispatching.
- Automatic overflow on configurable thresholds
- Incident Command System aligned surge procedures
- Real-time queue monitoring during events
- Complete call record handed to your CAD
- Scheduled coverage for planned events
- Post-event volume and answer-time reporting
Planned and unplanned
Unplanned surges
Tornado warnings, flash flooding, multi-vehicle collisions, and area-wide outages. Overflow activates on threshold with no call required.
Planned events
Festivals, sporting events, parades, and large gatherings. Coverage is scheduled in advance and staffed accordingly.
Who this fits
Centers that regularly see abandoned calls during weather events, and jurisdictions that host seasonal events well above their normal call volume.
Find out what this would cost your agency.
One thirty-minute call gets it started. Most agencies have a written proposal in hand within a few business days, and you can be live in about sixty days.