Independent quality assurance and PSAP consulting.
Coosada 911 was built from the ground up in 2025. We know what it takes to stand up a district, adopt protocols, and pass a compliance review. We offer that experience to agencies as consulting and independent quality assurance.
Quality assurance
Protocol compliance is only as good as the review behind it. Our QA service scores your calls against EPD, EFD, and EMD standards, reports trends, and identifies training needs before an annual audit does.
- Random and targeted call review
- Protocol compliance scoring
- Monthly trend reporting
- Remediation and training recommendations
- Audit preparation
- Independent review for high-profile incidents
Consulting
District formation
Guidance for municipalities forming an Emergency Communications District under the Code of Alabama, including governance and the PSAP registry process.
Policy and SOPs
Standard operating procedures, call-handling policies, and continuity of operations plans written to your agency.
Technology selection
Requirements and evaluation support for CAD, call-handling, radio, and recording systems.
Staffing and training plans
Shift models, certification roadmaps, and training calendars sized to your call volume.
Who this fits
Municipalities considering their own district, small PSAPs without a dedicated QA function, and agencies preparing for accreditation or a state review.
Find out what this would cost your agency.
One thirty-minute call gets it started. Most agencies have a written proposal in hand within a few business days, and you can be live in about sixty days.