Better dispatch for less than you are paying now.
If you run a city, a town, a fire district, or a county, you already know what dispatch costs you each year and what you get for it. Coosada 911 was built to change that math. Cities, counties, and districts contract with us for 911 answering, dispatch, full CAD with MDT and mobile, next generation call handling, live video, alerting, backup, and surge support. Most of our partners pay less than they did before and their responders get tools they never had. We are happy to be your primary or secondary PSAP.
We have sat where you are sitting
Coosada 911 started as a small agency that was tired of paying more every year for the same service. We built this district to be the option we wished we had.
If this sounds familiar, we should talk
Your agency cannot justify a 24-hour dispatch center of its own, so you rely on the county. Every budget cycle the county asks for more, and part of that increase is paying for dispatch in places you do not serve. The bill keeps climbing while the service stays about the same, and your officers and firefighters are still working with the same tools they had ten years ago.
That is not a knock on the people answering those phones. Most small centers work hard with what they have. The problem is that the county model was never designed to give a small crew of dispatchers modern technology at a price a small agency can afford.
Regional makes more sense than county
A lot of Alabama still assumes consolidated dispatch has to happen at the county line. We think it works better when it is truly regional. When you consolidate at the county level, every county ends up funding its own director, compliance staff, and supervisors to oversee a handful of dispatchers. When you consolidate regionally, several communities share one leadership team, one platform, and one professional staff, and the savings go back to the agencies paying the bill.
You share the cost, not the control
Cities, counties, and districts split the cost of one center, one platform, and one professional staff. Your policies, your run cards, and your radio channels stay yours.
You get technology you could not buy alone
Because we purchase for the whole region, your responders get full CAD, mobile, live video, and alerting for a fraction of what a single agency would pay.
You get dispatchers who stay
We pay our telecommunicators significantly more than most centers in the region. Less turnover means more experience on the console when your people need it.
What that adds up to
A lower line item in your budget, a better level of service for your responders, and a real answer for the citizens who dial 911. That is why we exist.
Take what you need, leave what you do not
Some agencies move everything to us. Others start with a backup agreement or just the technology platform. We scope each agreement to your call volume, your systems, and your hours of coverage, and you can add services later.
911 Call Answering
Primary or secondary 911 call answering for your jurisdiction.
Details →Service 02Police, Fire & EMS Dispatch
Protocol-driven radio dispatch for law enforcement, fire, and EMS.
Details →Service 03Backup & Failover PSAP
Stand-by capacity when your primary center goes offline.
Details →Service 04Overflow & Surge Support
Extra seats during storms, major incidents, and large events.
Details →Service 05Consulting & Quality Assurance
QA program review, protocol compliance, and PSAP startup guidance.
Details →Service 06Technology Platform
Full CAD with MDT and mobile, next generation call handling, live video, and alerting.
Details →What partner agencies tell us matters most
Cost, level of service, and knowing exactly what they are getting for the money. Here is how we answer each of those.
Sized to your agency
We work with volunteer fire departments and with multi-agency counties. An agreement can be as small as a failover arrangement or as large as a full primary PSAP with CAD, mobile, video, and alerting.
A number you can defend at budget time
You stop carrying 24-hour staffing, CAD licenses, telephony hardware, and upgrade cycles on your own. You pay a predictable amount for the services you actually use, and we put that in writing.
Tools your responders will notice on day one
Next generation call handling, full CAD with MDT and mobile, live video with First Responder Connect, and alerting are already running here. Partners get all of it.
Standards you can hold us to
Every call follows APCO's published police, fire, and medical dispatch protocols. You receive answer-time, dispatch-time, and quality reports every month, and the agreement spells out what happens if we miss.
You never pay for the next upgrade
Advancing 911 is the reason this district exists. When we improve the platform, every partner gets the improvement at no added cost.
Built to stay up
A new purpose-built facility, redundant connectivity, written continuity procedures, and standing mutual-aid arrangements with regional partners.
The same platform we use every shift
We do not run one system for ourselves and a lesser one for partners. Your agency runs on the same CAD, call handling, video, and alerting our own telecommunicators use, and you do not buy any of the hardware.
Full CAD, MDT, and mobile
Computer-aided dispatch for your agency, with mobile data terminals in the vehicle and a mobile app in the hand of every responder.
Next generation call handling
IP-based 911 that accepts voice, text, images, and video with precise device-based caller location.
Real-time video and First Responder Connect
Live video from callers and on-scene units, shared with responders before they arrive.
Alerting and paging
Station alerting, group paging, and mobile notifications that reach volunteer and career staff wherever they are.
GIS mapping and address verification
Current map data and address validation on every call and in every vehicle.
Recording, analytics, and QA
Logging recorders, answer-time analytics, and protocol compliance reporting delivered to you monthly.
From a phone call to go-live in about sixty days
Intake call
A thirty-minute conversation about what you have now, what it costs, and what you would like to change.
Written proposal
Scope, pricing, service standards, term, and how either side can exit, in plain language, typically within a few business days.
Governing body approvals
We will come to your council or commission meeting, answer questions, and work with your attorney.
Cut-over and go-live
Systems integration, radio programming, training, a rehearsed go-live, then ninety days of close monitoring.
Let's compare notes
Tell us what you pay for dispatch today and what you get for it. We will show you what the same money, or less, buys with us. No obligation, and we will call you back within two business days.
Coosada, AL 36020