The Coosada 911 Communications District contracts with partner agencies across Alabama to provide professional dispatch and public‑safety communications, staffed by eleven certified telecommunicators operating under APCO 7th Edition, EPD, EFD, and EMD with T‑CPR protocols.
Every contract is scoped to your agency's operational profile: call volume, CAD integration, radio footprint, hours of coverage, and continuity requirements.
Direct answer of 911 calls on behalf of your jurisdiction, with location verification, caller interrogation, and warm transfer or unified dispatch depending on your contract.
Protocol‑driven dispatch for law enforcement, fire, and EMS. Every telecommunicator is certified to run APCO's EPD, EFD, and EMD protocols, and to deliver Telecommunicator CPR instructions pre‑arrival.
Primary or secondary radio dispatch for police, fire, public works, and mutual‑aid channels. Channel monitoring, traffic control, unit status tracking, and integration with your CAD of record.
Stand‑by failover capacity for partner PSAPs, activated on‑demand during outages, evacuations, or infrastructure incidents. Pre‑loaded CAD templates and run‑cards keep response times steady when the primary center is offline.
Surge capacity for partner PSAPs during weather events, mass‑casualty incidents, and major public gatherings. Scales with your call volume without forcing you to staff for worst‑case every shift.
Continuing‑education courses taught by APCO International Certified Instructors. Delivered on‑site at your agency, at our center in Coosada, or as a hybrid cohort. APCO CE credits awarded on completion.
Eleven certified telecommunicators. Enough depth to staff a dedicated partnership seat without thinning primary coverage for Coosada residents.
Every call follows APCO's published protocols. No shortcuts, no improvisation, no QA surprises in annual audit.
Answer‑time, dispatch‑time, and QA metrics are tracked and reported monthly. Contract language specifies remedies before we ever need them.
Redundant connectivity, documented COOP procedures, and a standing mutual‑aid posture with Elmore County 911 and regional partners.
Whether you're exploring a full primary‑PSAP contract or just a failover agreement, start here. Administration will schedule an intake call within two business days.