Alabama's most technologically advanced 911 district.
Coosada 911 answers 911 and dispatches police, fire, and EMS around the clock, and we do it for agencies well beyond our own boundaries. Cities, counties, and districts of every size partner with us to get next generation 911, full CAD, live video, and alerting for less than it costs to run a center alone.
Coosada, AL
Here when you need us
Certified telecommunicators answer around the clock, dispatch police, fire, and EMS, and provide medical instructions until help arrives.
- Police, Fire & Rescue, and Medical Dispatch →
- When to call 911 and what to say →
- Find your service area →
- Non-emergency line: (334) 848-0001 →
Better dispatch for less than you pay now
Cities, counties, districts, and public safety agencies contract with Coosada 911 for some or all of their emergency communications, from 911 answering and dispatch to full CAD, mobile, live video, alerting, and backup. Because the region shares one center and one platform, most partners pay less than they did before and get far more for it. We are happy to be your primary or secondary PSAP.
- 911 Call Answering →
- Police, Fire & EMS Dispatch →
- Backup & Failover PSAP →
- Overflow & Surge Support →
- Consulting & Quality Assurance →
- Technology Platform →
The same platform we use every shift
We do not run one system for ourselves and a lesser one for partners. Your agency runs on the same CAD, call handling, video, and alerting our own telecommunicators use, and you do not buy any of the hardware.
Full CAD, MDT, and mobile
Computer-aided dispatch for your agency, with mobile data terminals in the vehicle and a mobile app in the hand of every responder.
Next generation call handling
IP-based 911 built for voice, TTY, images, and video, with precise device-based caller location powered by RapidSOS and live video through Prepared 911.
Real-time video and First Responder Connect
Live video from callers and on-scene units, shared with responders before they arrive.
Alerting and paging
Station alerting, group paging, and mobile notifications that reach volunteer and career staff wherever they are.
GIS mapping and address verification
Current map data and address validation on every call and in every vehicle.
Recording, analytics, and QA
Logging recorders, answer-time analytics, and protocol compliance reporting delivered to you monthly.
Three disciplines, one coordinated response
Every call is handled by a telecommunicator certified under APCO 7th Edition, Emergency Police Dispatch, Emergency Fire Dispatch, and Emergency Medical Dispatch with Telecommunicator CPR.
Police Dispatch
Direct communication and coordination with the Coosada Police Department for law enforcement emergencies and service calls.
Learn more →Fire & RescueFire & Rescue
Immediate dispatch for Coosada Fire/Rescue: fires, accidents, rescues, and transport with the district's licensed ambulance.
Learn more →MedicalEmergency Medical Dispatch
Protocol-driven pre-arrival instructions, including Telecommunicator CPR, while the ambulance is en route.
Learn more →We have sat where you are sitting.
Every year the county asks your agency for more money for dispatch, part of it to cover areas you do not even serve, and your responders still do not have the tools modern public safety calls for. Coosada 911 started as a small agency facing that same bill. So we built a truly regional center where cities, counties, and districts share the cost, get better technology, and work with dispatchers who are paid well enough to stay.
See how the math works →Less overhead to fund
One leadership team for the whole region instead of a director and supervisors in every county.
Technology you could not buy alone
Full CAD, next generation call handling, live video, and alerting, purchased once for the region.
Dispatchers who stay
We pay significantly more than most centers in the region, so experience stays on the console.
Services for agencies of any size
Start with a backup agreement or move your whole operation. Each service is available on its own or together, at a price most agencies find lower than what they spend today, with answer-time and quality standards written into the agreement.
911 Call Answering
Primary or secondary 911 call answering for your jurisdiction.
Details →Service 02Police, Fire & EMS Dispatch
Protocol-driven radio dispatch for law enforcement, fire, and EMS.
Details →Service 03Backup & Failover PSAP
Stand-by capacity when your primary center goes offline.
Details →Service 04Overflow & Surge Support
Extra seats during storms, major incidents, and large events.
Details →Service 05Consulting & Quality Assurance
QA program review, protocol compliance, and PSAP startup guidance.
Details →Service 06Technology Platform
Full CAD with MDT and mobile, next generation call handling, live video, and alerting.
Details →911 is for emergencies
For everything else, please use the non-emergency line. Both are answered by the same center.
- A crime is happening or just happened
- Someone is seriously injured, unresponsive, or not breathing
- You see smoke, fire, or an active hazard
- There is an immediate threat to life or safety
- Filing a report for a past, non-active incident
- Loud noise, suspicious vehicle, minor disturbance
- Requesting an officer for a civil matter
- Any question that is not life-threatening
We are hiring certified telecommunicators.
Paid training from $18 per hour, higher pay for certified telecommunicators, and every certification covered: ALPST-1, APCO 7th Edition, EPD, EFD, EMD with Telecommunicator CPR, and NCIC.